Refund & Return Policy

Last Updated: September 14, 2026

Due to the consumable and personal-use nature of Earth Bound Botanicals products, all sales are final once an order has been shipped, except where otherwise required by law.

We cannot accept returns of opened, used, consumed, or tampered-with products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your full name
• Order number
• Description of the issue
• Clear photographs of the product and packaging

Once reviewed, we may offer an appropriate replacement or refund when applicable.

Order Cancellations

Orders may only be canceled before they enter processing or fulfillment. Once an order has been processed, prepared, or shipped, it cannot be canceled.

Customer Error

Earth Bound Botanicals is not responsible for orders sent to an incorrect address supplied by the customer. Customers are responsible for reviewing their shipping information before completing checkout.

If you notice an error, contact us as soon as possible. We cannot guarantee changes once fulfillment has begun.

Refused or Unclaimed Packages

Shipping fees for refused, abandoned, or unclaimed packages are generally non-refundable unless otherwise required by law.

Shopify says merchants' refund policies should clearly disclose the return period, return location, who bears return costs, timing considerations, and customer contact information.